Software for Home Builders and Condo Builders

Customer Support

 

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At Falcon Software, we work hard to provide you with reliable and intuitive products. Additionally, we try to provide superior documentation to enable you to work independently. If you have a question that you canít answer with the provided on-line help, referring to the frequently asked questions, or by asking your system administrator, please contact our Technical Support department.

 

We are proud of our software and back it up 100%. In fact, we have a unique policy of correcting any problems or imperfections found in our products typically within 24 hours of discovery! Also, if you call with a question or need something demonstrated, with your authorization we can connect directly with your computer via the Internet to share screens and supply immediate hands-on training and assistance. (You don't even need any software pre-installed. Naturally, your authorization is required each time.)

 

When you call for assistance, you will be speaking directly with an expert programmer so you can rest assured your questions will be answered to your satisfaction as quickly and accurately as possible every time.

 

We do not outsource our technical support overseas and only experts deal with support issues.

 

F.A.Q.

Before contacting technical support, please refer to the Frequently Asked Questions page where you can find answers to the questions most commonly asked of our Sales and Technical Support departments. Click here to view the Frequently Asked Questions page.

 

We're here to help!  Here's how to contact us:

 

Telephone

Telephone support is available 7 days per week at (705) 652-1999.

Standard telephone support hours are from 9:00am to 6:00pm EDT Monday through Friday, excluding Canadian holidays. Emergency support at other times is also available at an additional cost.

Email

E-mail based technical support is available here: Technical Support. You can expect a reply typically within an hour, but certainly within 24 hours. (Excluding weekends and Canadian holidays)

For pre-sales or general questions, please direct your email inquiries to: Sales/General Information.

Remote Support

With your permission we can connect directly with your computer to share screens and assist you directly. If you are already speaking with a support representative, click the button at right to connect for remote support.

(No software installation is necessary and you can control the connection.) 

 

 

 

 
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