At Falcon Software, we work hard to provide you with reliable and intuitive products. Additionally, we try to provide superior documentation to enable you to work independently. If you have a question that you can’t answer with the provided on-line help, referring to the frequently asked questions, or by asking your designated system administrator, please have your system administrator contact our Technical Support department. (Please refer to the on-line help/documentation for Falcon Software's full customer support policy.)

Before contacting technical support, please refer to the Frequently Asked Questions page where you can find answers to the questions most commonly asked of our Sales and Technical Support departments.

F.A.Q.

Click here to view the Frequently Asked Questions page.

Direct customer support & assistance is available by telephone or by email:

Telephone

Telephone support is available at (705) 652-1999 from 9:00am to 5:00pm EDT Monday through Friday, excluding Canadian holidays. Emergency support outside of these hours is available at an additional cost.

Email

E-mail based technical support is available here: Technical Support. You can expect a reply within 24 hours, and usually the response time is much less. (Excluding weekends and Canadian holidays)

For pre-sales or general questions, please direct your email inquiries to: Sales/General Information.