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Falcon Software's Privacy Policy

 

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Privacy Policy

Falcon Software respects the privacy of our customers and recognizes your need for appropriate protection and management of any corporate or personal information (Information) that you may submit to us by telephone, email, when using our software or website, or during the performance of remote support and training services provided via telephone or online.
We recognize that when you choose to provide us with Information, you trust us to act in a responsible manner, and we have adopted a strict privacy policy we are confident will comply with your own privacy policy. Falcon Software has created this policy to inform you how your Information will be treated if you use our software, services or websites. In general, you can visit our web sites without telling us who you are or revealing any information about yourself. It is our intent to let you know before we collect personally identifiable information from you.

Our Commitment to Your Privacy

Falcon Software does not:
  • Sell or distribute the names and addresses of our customers and/or site users to outside vendors.
Falcon Software does:
  • Safeguard customers' Information from unauthorized access.
  • Collect, maintain and use customer Information only as necessary to provide the most helpful products and services to meet our customers' needs.
  • Honor customers' and prospective customers’ requests to remove their names from our telephone or email solicitation lists in a timely manner. Just contact us.
  • Maintain confidentiality and limit access to customer information in all circumstances.

Falcon Software has always valued your privacy, and the privacy of your customers, and we reinforce this belief throughout our organization. If you have further questions about our privacy policy, please contact us.

Information We Collect

Falcon Software does not collect personal information other than corporate contact information of our customers. The type of contact information we collect may vary based upon the way we interact with you, but typically we only retain contact information such as company name, contact name(s), telephone number(s) and e-mail address(s), as well as historical information including the products you have licensed, and the services we have performed for you. Falcon Software also records anonymous website statistics on our server logs from your browser, including your current IP address, and the pages you request when you visit our websites. This is done strictly to assist us in determining the effectiveness of our websites.

As we specialize in the development of business management software that enables you, our customer, to host your own data, Falcon Software does not collect or store your data except in rare cases where you have authorized the acquisition of a temporary copy of data for diagnostic purposes. In these rare cases it is our policy to delete the temporary copy of the Information immediately upon the completion of the diagnostic procedure.

How We Use Collected Information

Falcon Software uses your corporate contact Information for the following general purposes: to contact you, to provide and improve our services, conduct research, check entitlement for a product, and provide internal reporting. For the purpose of references to prospective customers, Falcon Software only shares very general customer contact information such as company name, contact name(s), city and corporate telephone number of customers, and only if you do not object.

Information Sharing and Disclosure

Falcon Software does not sell, lease, or otherwise share your Information with any third party, unless we are legally required to do so as part of an investigation, or in a situation where failure to disclose your information would pose a serious threat to an individual's life, health or safety.

Use of Email Addresses and Contact Information

Falcon Software will only use contact information (including e-mail addresses) provided by you as necessary to perform services directly related to the software we provide, or to notify you of the availability of new products or services. We will certainly honour any request to stop using contact information (including e-mail addresses) without significant delay.

Please note e-mail addresses provided on our website are intended exclusively for the use of our clients and prospective clients. Authorization to use e-mail addresses found on our website for solicitation purposes is not granted without explicit prior consent.

Policy Revisions and Notification

Should there be changes in the way we do business that require a revision to this Privacy Policy, it will be posted on our websites well in advance, and if it is considered significant enough that we think any of our customers might object, we will contact you at least 30 days in advance of the policy change.

Customer Concerns and Suggestions

Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting their designated representative or the person(s) accountable for privacy at Falcon Software. Contact us.

 

 

 

 
 
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