Software for Home Builders and Condo Builders

H.O.M.E.S. Contact Management System

 

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Customer Relationship Management for Home Builders & Condo Developers

Introduction
 

H.O.M.E.S. Contact Management System is a customer relationship management and sales prospect tracking tool specifically designed for homebuilders and condominium developers. It is an optional component of the H.O.M.E.S. home builders’ software system, designed to reduce the workload and maximize the efficiency of sales agents thereby helping to increase new home sales. The system can be integrated with the main H.O.M.E.S. system, or can be used as a stand-alone customer relationship management (CRM) system.

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The principle of the system is to maximize efficiency of sales agents by maintaining a database of potential customers and their preferences and particulars, and ensuring important dates, appointments or facts are not missed. In addition, the H.O.M.E.S. Contact Management System includes powerful demographics analysis and communication tools to assist with mass mailings and advertising budget decisions.

 
Key Features and Benefits
 
  • Tracks and categorizes homebuyer prospects/contacts including pertinent details, preferences, dates and tasks to complete.

  • Categorizes contacts by Age Group, Gender, Project or Custom Category, Model/Home Type preference, Home Size preference, Traffic Source, Sales Agent, Interest Level and Miscellaneous Information. All lists are user-definable so you can categorize contacts exactly the way you want.

  • Tracks tasks to complete and their associated dates for each user and provides a To Do list of tasks to complete for today or any specified range of dates by sales agent. Never miss another important call or appointment with a customer!

  • Powerful Contact Analysis lists contacts by any combination of information tracked. This is the ultimate analysis tool to list contacts and tasks using any valid combination of contact demographics/characteristics maintained. Can also be used as a powerful search tool to find contacts by any field such as address, spouse, age group, preferred model, home type and size etc.

  • Instantly analyzes traffic sources to measure advertising effectiveness.

  • Integrates with your default email client to send email by double-clicking on any email address.

  • Export specified contacts to separate or merge databases by any combination of demographic, geographic or preference information categories. 

  • Use stand-alone or integrated with main H.O.M.E.S. system. (Create an offer in H.O.M.E.S. from a contact's information with no double-entry.)

  • Powerful customizable reports available on-screen & printed:

    • Contact Analysis

    • 'To Do' List (Lists tasks to be completed today or for any range of dates)

    • Traffic Source Analysis

    • Contact List

    • Contact Information Sheet

  • Powerful integrated Mail Merge to automatically generate individual or mass mailings filtered by any combination of information maintained. Easily personalize letters, emails, forms, envelopes and labels for specific groups of contacts

  • Fully integrated with MS-Word® (templates for mail merges etc can be easily customized.)

  • Manages multiple MS-Access® compatible databases simultaneously. (Use separate databases for each project, or combine into one database)

  • Outstanding Security! Individual user accounts and user groups may be defined with permissions/denials specified by database and by all appropriate individual program features.

  • Remote Desktop compliant for shared remote access from anywhere via the Internet

  • Multi-user/network ready.

  • Uses a convenient multiple document interface so that multiple contacts, reports etc may be loaded and viewed simultaneously.

  • Easy to use intuitive interface even for novice computer users.

  • Built in pop-up context sensitive Help Manual for new users.

  • Quickly pays for itself by raising efficiency of sales agents, improving sales and helping to maximize advertising expenditures.

  • Priced affordably even for small builders!

 
Sample Reports
 

Testimonials:

"We haven’t had a single hiccup for any unit since installing…I would recommend HOMES until I turned blue in the face!"

Sam DiSanto, Molinaro Group

“I love the way everything is at our fingertips. I could never go back to our old system.”

Abby Longlade, Summit View Homes

“H.O.M.E.S. is Awesome!”

Denise Higgins, Blue Forest Homes

“We are very happy. We like that a lot of attention was paid to details when the system was developed, and the support is excellent.”

Adam Belsky, Capital Homes

(Click to view sample reports)

 
 
Pricing / Evaluation:
 
Click here for information regarding pricing, live demonstrations or evaluation copies.
 
System Requirements:
 

The system requirements for running H.O.M.E.S. are minimal especially for remote sales or construction site office clients (or local head office clients) using Remote Desktop to connect to head office, because H.O.M.E.S. does not have to be installed on the remote client computers.

Administration is also minimal even if clients are not using remote desktop at head office because typically upgrades are only necessary on the main file server. (We are happy to perform upgrades for you if temporary remote access is granted.)

Click here for specific detailed system requirements for various H.O.M.E.S. implementations including on servers.

 
Conclusion
 

The H.O.M.E.S. Contact Management System is the ideal addition to ensure your sales team maintains the same level of efficiency as your other departments enjoy using the main H.O.M.E.S. system. It will help you reduce missed calls and appointments, improve advertising effectiveness, and increase sales and customer satisfaction thereby making your organization more prosperous!

More questions? Refer to the Frequently Asked Questions page for answers to questions commonly asked of our sales and technical support departments.

Have we left anything out? You bet!

To receive more information, a demonstration or an evaluation copy of H.O.M.E.S. call Falcon Software at (705) 652-1999, or e-mail to: Sales/General Information

  Got Questions? Contact us!
 
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