Introduction

H.O.M.E.S. Customer Service Management System is an optional component of the ‘H.O.M.E.S.’ sales and administration software system, designed to automate and organize after-sales customer service issues and solutions. The system is fully integrated with the main H.O.M.E.S. system’s data, and is useful for generating and tracking work orders, revising customer profiles, and maintaining a history of all details pertaining to after-sales service matters.

The principle of the system is to continue the level of efficiency imparted in the main H.O.M.E.S. system into your customer service department, by helping to eliminate errors and omissions in the administration of repairs and warranty claim issues. In addition to maintaining a complete history for each Lot/Unit, the Customer Service system also retains a complete dated log of all transactions with each contractor, which is useful for interpreting trends.

(Click on image to enlarge)

Key Benefits

• Fully integrated with main H.O.M.E.S. system.

• Generates, prints and tracks the status of service work orders at head office and site office(s).

• Maintains a full history of all customer service transactions and communications by lot/unit, trade, contractor etc. (Log all phone calls etc for later analysis.)

• Powerful customizable reports available on-screen & printed:

  • Aged Work Orders - Categorizes work orders by age with user-definable ageing periods.

  • Appointments by Contractor

  • Contractor Efficiency - Analyses and categorized completed work orders for contractors by time required to complete the work.

  • Service Log History

  • Work Orders by Lot/Unit

  • Work Orders by Trade

  • Contractor List, Trade List etc.

• Keeps your customer service staff informed with all pertinent non-financial lot/customer information, including customer profiles, what upgrades & extras were installed, what colour chart selections were made and any other supplemental attachments such as floor plans, photographs etc.

• Fully integrated with MS-Word® (templates for work orders can be easily customized.)

• Define your own work order statuses and origin categories!

• Uses a convenient multiple document interface so that several lots/units, reports etc may be loaded and viewed side-by-side.

• Manages multiple projects simultaneously.

• Multi-user/network ready.

• Easy to use intuitive interface even for novice computer users.

• Built in pop-up context sensitive Help Manual for new users.

• Quickly pays for itself by reducing costs and raising efficiency.

• Priced affordably even for small builders!

(Click on image to view sample reports)

Pricing / Evaluation

System Requirements

• Microsoft Windows® Vista, XP, 2000, NT 4.0 or 98

• Microsoft Word® 2007, 2003, XP or 2000

• Pentium II class processor (or better)

• 64Mb RAM (or more)

• 30Mb hard disk space (varies depending upon installation)

• Colour monitor with minimum 800x600 resolution (1024x768 or higher preferred)

• CD-ROM, keyboard, mouse and printer

Conclusion

The H.O.M.E.S. Customer Service System is the ideal addition to ensure your after-sales service department maintains the same level of efficiency as your other departments enjoy using the main H.O.M.E.S. system.

More questions? Refer to the Frequently Asked Questions page for answers to questions commonly asked of our sales and technical support departments.

For more information call Falcon Software at (705) 652-1999, or e-mail to: Sales/General Information.

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