Software for Home Builders and Condo Builders

H.O.M.E.S. Customer Service System

After-Sales Warranty Service System for Home Builders & Condo Developers

H.O.M.E.S. Customer Service System is an optional (fully integrated or stand-alone) component of H.O.M.E.S. home builders’ project management software, designed to automate and organize after-sales warranty service issues and solutions. The system is useful for performing pre-delivery inspections, generating and tracking work orders, revising customer profiles, and maintaining a history of all details pertaining to after-sales service/warranty matters.

(Click on image to enlarge)

The principle of the system is to continue the level of efficiency imparted in the main H.O.M.E.S. system into your customer service department, by helping to eliminate errors and omissions in the administration of repairs and warranty claim issues. In addition to maintaining a complete history for each Lot/Unit, the Customer Service system also retains a complete dated log of all transactions with each contractor, which is useful for interpreting trends.

• Fully integrated with the H.O.M.E.S. system to eliminate double-entry, or now available as a stand-alone product.
• Powerful deficiency and work order management...keeps your customer service staff and trades up-to-date and in-the-loop!
• Helps to ensure your no service/repair issues are left unattended causing undesirable warranty claim compensation.
• Generates, prints and tracks the status of service work orders at head office and/or site office(s) with or without Internet access.
• Maintains a full history of all customer service transactions and communications by lot/unit, trade, contractor etc. (Log all phone calls etc for later analysis.)
• Electronic Pre-Delivery Inspection (PDI) Software System:

  • PDI software the way it should be! Convenient, quick and easy to use.

  • Perform pre-delivery inspections electronically with or without Internet access. If Internet access is available and reliable, you can do inspections in real-time, or when used off-line, after the inspection you can synchronize data quickly and conveniently with head office by connecting securely from anywhere with Internet access. Of course, you can also synchronize by connecting to the head office network locally.

  • Your inspection representative has complete access to all construction related information normally found in the Customer Service module, (Purchaser info, upgrades/extras, colour chart etc,) even when inspections are done off-line!

  • Perform inspections without having to use a keyboard to type text using a portable tablet or notebook/netbook device. Deficiency descriptions can be entered quickly and easily by clicking on commonly used words with a tablet stylus or mouse pointer. (We recommend use of a touch screen tablet PC or Netbook which have recently become considerably less expensive and they are much more convenient to use than a pocket PC which fits very little information on the screen. You can use an on-screen keyboard or handwriting recognition to enter less commonly used words/phrases, or to add to the list of common words on-the-fly without trying to type while standing.) Checklist items may be associated with a specific room to refine the list of common words for quick selection.

  • Use your familiar customized PDI checklist. It may be as simple or detailed as you like with quick and easy setup.

  • Optionally pre-define by checklist item which trade(s) should receive a work order by default, and easily edit the list during or after the inspection. (A “PDI Deficiencies by Lot/Unit” report is provided to easily emphasize what trades are assigned, and which deficiencies are missing trade assignments.)

  • Print your customized PDI Form/Report on-site ready for signing using a portable or wireless printer. (The report template may be customized using Microsoft Word®.)

  • Inspection start and completion times can be recorded just by clicking to automatically track the duration of the inspection.

  • Automatically generate work orders for PDI deficiencies from completed inspections, grouping deficiencies for the same contractor and lot/unit on one work order to reduce paperwork and clutter while still allowing individual deficiency status/completion and due date tracking!

  • Run multiple simultaneous pre-delivery inspections for the same project with or without Internet access.

  • Click here for more info and screen snapshots of the PDI system.

• Work orders may contain unlimited number of deficiencies, each with its own completion status and due date.
• Cancel or reinstate either entire work orders or individual deficiencies quickly and easily.
• Flag all deficiencies on a work order as completed with one click.
• Easily duplicate the contents of any work order onto a new work order. (Convenient for contractor reassignment etc.)
• Powerful customizable reports available on-screen & printed:
  • Aged Work Orders - Categorizes work orders by age with user-definable ageing periods.
  • Appointments by Contractor
  • Contractor Efficiency - Analyses and categorized completed work orders for contractors by time required to complete the work.
  • PDI Deficiencies by Lot/Unit
  • Service Log History - Automatic tracking of all work order issuance and status changes, plus manual entries to track all customer and contractor communications and maintain a complete history by lot/unit and trade/contractor.
  • Work Orders by Lot/Unit
  • Work Orders by Trade
  • Contractor List, Trade List, PDI Checklist Report etc.
• Keeps your customer service staff informed with all pertinent non-financial lot/unit/customer information, including customer profiles, what upgrades & extras were installed, what colour chart choices/finishes were made (integrated edition) and any other supplemental attachments such as floor plans, photographs of deficiencies etc.
• Fully integrated with Microsoft Word® (templates for work orders and PDI form can be easily customized.)
• Define your own warrant statuses, work order statuses and origin categories and use them to filter reports!
• Easily track and analyse work order receipt confirmation from contractors to ensure work orders aren’t missed during distribution.
• Manages multiple projects simultaneously.
• Multi-user/multi-tasking/network ready.
• Multiple lots/units, reports etc may be loaded and viewed simultaneously side-by-side.
• Easy to use intuitive interface even for novice computer users.
• Built in pop-up context sensitive Help Manual for new users.
• Quickly pays for itself by reducing costs and raising efficiency.
• Priced affordably even for small builders!

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